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On behalf of Rayna Tours and Travels,, I would like to extend our heartiest welcome to everyone visiting our website. As its founder and CEO, I retrospect with great satisfaction at the company’s incredible accomplishments and efforts to position itself as a trendsetter in travel services. 

When you choose us to serve you for your various travel needs, we feel very proud and privileged. Wherever you wish to go, we’ll implement every feasible measure to ensure that you travel with the utmost convenience and safety. It gives us a fantastic sense of gratification when our endearing network of employees and affiliates strive for excellence and work together to cater to the ever-evolving expectations of our valued customers in a way that translates their interests. At the same time, we owe it to our customers, who put their trust in our team and services. 

Due to the rapid developments and challenges in the global environment in recent years, there has been a dramatic change in how travel-related services are executed. Mindful of this fundamental transformation, we endeavor to innovate beyond our customers’ travel requirements—let it be leisure, adventure, exploration, business, or corporate travel services—by well-integrating technological resources and forging strong coalitions with our esteemed partners. Our real strength is our professionally owned and managed facility, whose every facet makes the most of the latest technological advancements to ensure guests a superior standard of service.

Last but not least, a sincere word of thanks to the Government of Dubai for their role in developing the country’s travel sector, of which Rayna Tours is a part. 

We are self-assured that our future endeavors will continue with immense success, with the support of the government, our affiliates, our customers, and our impressive work team's ongoing commitment and perseverance. We appreciate you taking the time to read the message and wish you a memorable and wonderful time during your journey with us.

Raynab2b is the flagship online travel portal of Rayna Group, an industry leader since 2009. Right up to this moment, we have attained consummate experience in the industry while successfully evolving into an award-winning, full-service online destination management company. From our headquarters in Dubai and offshore branches in different parts of the world, we cater to an inspiring roster of clients worldwide, giving them access to the broadest inventory of travel services and the most up-to-date tour packages.

 We have earned our reputation for fineness through years of unmatched industry knowledge, professionalism, and transparent business dealings with fair prices. With our extensive global resources, significant industry alliances, highly motivated workforce, and highest standards of expertise, we can effectively coordinate every minute detail of travel, regardless of how big or small. Whether creating a personalized luxury journey, a high-end corporate tour, or a fantastic cruise holiday, our people always go the extra mile to design a travel experience of a lifetime while ensuring it is delivered with a personal touch.

 Our innovative technological solutions provide our clients with flexible online booking choices enriched by instant tour confirmation, highly secured payment options, and immense cost-saving benefits. It lets travel agencies, tour operators, and travelers from across the world leverage our extensive travel network to its full potential and expand their customer base. Moreover, Raynab2b’s exclusive inventory is available for integration into your website with our user-friendly XML interface. It allows you to sell the product under your unique brand name.

To be the industry-leading provider of quality, flexible, and reliable tours services. We strive to set new industry standards by designing each element of our clients’ travel needs with exceptional attention to detail.


To provide superbly organized, personalized, and hassle-free tours and packages at an outstanding value. Our core aim is to help our guests travel smart while ensuring that all their expectations are met and exceeded.

All bookings made with Raynab2b are subject to the following terms and conditions. Since you’ll be bound by these conditions once the agreement comes into force, we request you to carefully read and understand them. Raynab2b reserves the complete right to alter, add, or delete any of these terms and conditions without any prior notice, and such changes naturally apply to you upon booking a tour or package with us. Failure in adhering to our T&C might result in termination of services and deactivation of your account with www.raynab2b.com

We respect our valued customer's privacy and ensure not to collect any information other than the information relevant to make booking with us. As such, we strive to take care of our customer’s right to privacy in connection with their interaction with this website. Our scope of commitment as part of the use of your information is outlined herein.


1. Collection of Personal Information

We collect your information mainly when you contact us to inquire us about our products and services or make a booking with us. This usually includes your name , contact details, email id, physical address, credit card or payment details, travel requisites and referral source. Upon the submission of information, you give consent to Raynab2b to use your information to process orders in an accurate and prompt manner.


2. Use of Information


Any personal information of a client obtained through this website will be utilized by Raynab2b to process his or her booking, verify credit card details, and provide relevant information associated with client’s travel or any other subsidiary services he or she would like to avail of. This information will also be used for auditing, research and activities focused to improve the performance of our website.

3. Privacy of Your Information

All information provided by our customers during online booking, such as their name,address,email id and credit card details is considered private, and will not be disclosed or sold to anyone except for certain suppliers or third parties whose involvement in the loop is fundamental for the successful processing of your order. But before disclosing your information, we make sure that these third parties abide by our privacy policy and adhere to strict safety measures.
4. Legal Disclosure of Information

We may disclose your information, if we feel that such disclosure is pertinent to protect our company’s rights and / or abide by a court order or a legal proceeding.
5. Non-Personal Information

Raynab2b consistently collects data from website, with the help of patterns via web logs and third party service providers. But this data is mostly deployed to evaluate the efficiency of our websites’ content and features.
6. Opt-Out

We provide options for visitors to our website to ‘opt-out’ of having their personal information used for certain purposes. For instance, if you don’t want to receive any marketing material by way of newsletter or promotional emails, you can choose to request us not to send advertising information from Raynab2b or our affiliate websites.
7. Contests and Surveys

Raynab2b conducts contests, drawings and surveys every now and then. Some contents are organized in collaboration with a third party sponsor, and visitors to our websites will be informed at the time of the contest regarding the involvement of a particular third party and their extent of using your personal information. Since participating in these contests is voluntary, it’s solely at your discretion whether or not to partake in them and reveal your personal information.

8. Secured Transaction
In order to maintain accuracy of data and avoid unauthorized access of our client’s personal information, we make sure that all transactions are carried out through our secured server. Moreover, we utilize technical safeguard system such as encryption, socket layers, and firewalls to secure your sensitive information like credit card details.

Thank you for choosing our travel package(s). By booking a trip through our website, you´re deemed to have agreed to its terms of use. Please read the following terms and procedures in order to make sure that you´ve clearly understood the conditions of your preferred trip. All of the below mentioned terms and conditions are applicable for bookings made through our websites such as:

1. Pricing


Our policy assures you of an economic pricing, along with the convenience of making reservation online . Unless otherwise mentioned, prices quoted on our website are charged on per person basis, and do not include tips given to tour guides or drivers, passport / visa fee, travel insurance, drinks or food, accommodation, room services, and laundry. The published rates may change without prior notice, particularly in case of any unforeseen circumstance, such as increase in airline tickets, hotel rates, or transport expenses.

2. Methods of Payment


We accept almost all major credit cards, such as Visa, MasterCard, American Express, Discover, and Diners . Full payment must be done by credit card, and guests are entailed to provide their credit card number to complete the transaction. This, in turn, will be showed as a charge on your statement.

3. Confirmation of Payment


Once the payment is done, our travel consultants will send you a confirmation slip by e-mail . Its print can be produced as an evidence of payment to the service provider to redeem your tour package. But make sure that you´ve provided correct information pertaining to your travel requirements at the time of booking.

4. Cancellation & No Show Policy


4.1 Cancellation
◾ Every Tour Activity/Attraction/Hotel has its own cancellation policies, before booking any activity with Raynab2b, client has to read cancellation policy of that particular tour.
◾ Combo tours can be cancelled, but if anyone is cancelling any of the single tour in combo then they will not able to avail combo offer, In this case Rayna will consider Individual tour price of non-cancelled tour & Refund remaining amount.
◾ Tourist Visa fees is not Refundable once payment done at Rayna website.
◾ While booking combo please make sure that all combo tours options are available. If not, you would only be able to enjoy the tours and services that you have seen in the options.
4.2 No Show
◾ If you fail to turn up for the tour, no refunds in part or full can be provided. The same condition applies in the case of unused tickets, sightseeing tours, car-rental or chauffeur-driven services. Likewise, rescheduling cannot be allowed for confirmed tours, transfers to and from airports, and other travel related services.

5. Cancellation Procedures


Prior to making cancellation , we recommend you to carefully read the cancellation rules that apply to your tour package. For cancellation of all or any part of your reservation, make sure that you make notification of cancellation to Raynab2b in writing. Upon receiving your cancellation request, we´ll let you know through e-mail, fax or telephone regarding the confirmation of booking cancellation as well as the fee that should be paid. Raynab2b cannot be held responsible for any cancellation that has not been received from you or not confirmed by us.

6. Itinerary Amendments


Routings and services covered in your package are subject to change based on local / weather conditions, airway schedules and such other several aspects. Should this transpire, we can provide suitable options of similar value, however depending on its availability. At most, we announce changes in itinerary, if any, before departure. Please note that Raynab2b reserves complete right to implement minor amendments in itinerary at any time without reimbursement. Further, no reimbursement can be done in the event of vis major, such as flood and earthquake.

7. Hotel Accommodation & Check-in – Check-out Policy


If we are not able to trace for you an accommodation in your preferred hotel, all efforts will be undertaken to provide you with a suitable alternative of similar budget and standard. Speaking of check-in / check-out policy, it largely depends on the hotel that you´ve chosen. Raynab2b cannot be held responsible for any early or late check-in and check-out requests which are not adhered by the hotel due to their busy schedule.

8. Travel Insurance


Raynab2b shall not be responsible for any kind of damages as an outcome of accident, illness, injury, or loss of personal baggage or even the cancellation of trip. It is advisable that the traveler should avail of a travel insurance policy to tackle unforeseen events.

9. Travel Documents


It is the responsibility of every guest to ensure that he or she carries documents relevant for a particular tour, including passport or a valid ID card. This is especially important for guests coming from a different country. No refund can be done in the event of loss or lack of these relevant documents. Similarly, passengers – irrespective of their nationality – are advised to check with their respective country´s consulate here to gain information on entry requisites, before they plan to visit here. Equally vital is to inquire with your consulate regarding the current visa and health requirements, as they are subject to change without prior notice.

10. Website Usage Restrictions


All content in this website, including logo, images, information on tour package, pricing details, and other relevant details, are proprietary to Raynab2b. Accordingly, as a condition of this website´s usage, you agree not to exploit this website or its content for any non-personal, commercial, or illegitimate purposes.

11. Delivery & Shipping Policy


Inclusion is mandatory and should have the below mentioned point (Applicable as per the website Products/Services).
Recommended statement is “(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

12. Governing Law and Jurisdiction


Inclusion is mandatory and should have any one of the below mentioned points.
“Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”.